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FREQUENTLY ASKED QUESTIONS

If you have any questions besides the ones covered here, we’re always a call away, anytime, all year round. Call us on 808-967-7366

Hotel Policy

What Time Is Check-In? What About Check-Out?

Standard check-in is 3:00–5:00p.m. Please notify us if you plan to check in later than 5:00 p.m. so we can plan accordingly. Check-out time is 11:00 a.m.

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What is Your Cancellation Policy?

For cancellation requests placed a week or more in advance, deposit refunds will be issued less a $25.00 handling fee per room. No refund will be issued if the cancelation requests is made within the week of arrival.

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Are Reservations Required to Dine at Kilauea Lodge Restaurant?

We recommend making dinner reservations at Kilauea Lodge Restaurant, especially if you plan to dine with us on weekends or holidays.

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When Is Your Hot Tub Open?

The Kilauea Lodge hot tub is open daily from 9:00a.m. to 7:00p.m.

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When Is the Kilauea Lodge Restaurant Open?

Our restaurant is open 7 Days a Week: 9:00am–8:30pm

Breakfast: 9:00a.m. – 10:45am
Lunch: 11:00am – 2:00pm
Pau Hana Happy Hour: 2:00pm – 4:00pm
Dinner: 5:00pm – 9:00pm (last reservation at 8:30)
Sunday Brunch: 9:00am – 2:00pm

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Do You Have Any Minimum Night Stay Requirements?

A two-night minimum stay is required during the Thanksgiving and Christmas holidays.

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What Is Your Smoking Policy?

Smoking is prohibited in all rooms at Kilauea Lodge and within 25 feet of any building or entrance. Outdoor smoking is permitted in designated locations only. And a violation of the no-smoking policy may result in a fine of up to $250.

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Accessibility

What Accessible Accommodations Do You Offer?

We believe that every last visitor should be able to fully enjoy and equally access our upscale amenities and our upcountry charm. And that’s why we’ve implemented some important ADA-compliant accommodations.

Property Features:

  • ADA-accessible parking near the entrance
  • Sufficient parking space to allow a ramp
  • Unobstructed pathways from all of the key points of interest within the hotel to other key points of interest

 

ADA Room Features:

  • Sufficient door width to accommodate a wheelchair or walker
  • Grab bars adjacent to and behind the toilet
  • Grab bars in the shower
  • Roll-under sinks
  • Lowered guestroom amenities
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