What Steps Are You Taking to Prevent Further Spread of COVID-19?
Extraordinary times call for extraordinary measures, and at Kilauea Lodge, we’re doing our part to protect your safety and provide a little extra peace of mind. We’re dropping housekeeping items on your doorstep instead of entering your room. We’re screening our staff at the beginning of every shift. We’re using sterilizing spray to help ensure your room is clean. And we’re creating more personal space in our communal areas with socially distanced seating in our restaurant.
Protecting your safety and preserving your serenity is extraordinarily important to us. If you have any questions or concerns, feel free to give us a call at (808) 967-7366.
What Time Is Check-In? What About Check-Out?
Standard check-in is 3:00–5:00p.m. Please notify us if you plan to check in later than 5:00 p.m. so we can plan accordingly. Check-out time is 11:00 a.m.
What is Your Cancellation Policy?
For cancellation requests placed a week or more in advance, deposit refunds will be issued less a $25.00 handling fee per room. No refund will be issued if the cancelation requests is made within the week of arrival.
Are Reservations Required to Dine at Kilauea Lodge Restaurant?
We recommend making dinner reservations at Kilauea Lodge Restaurant, especially if you plan to dine with us on weekends or holidays.
When Is Your Hot Tub Open?
The Kilauea Lodge hot tub is open daily from 9:00a.m. to 7:00p.m.
When Is the Kilauea Lodge Restaurant Open?
Our restaurant is open Wednesday–Sunday: 9:00a.m.–8:00p.m.
Do You Have Any Minimum Night Stay Requirements?
A two-night minimum stay is required during the Thanksgiving and Christmas holidays.
What Is Your Smoking Policy?
Smoking is prohibited in all rooms at Kilauea Lodge and within 25 feet of any building or entrance. Outdoor smoking is permitted in designated locations only. And a violation of the no-smoking policy may result in a fine of up to $250.
What Accessible Accommodations Do You Offer?
We believe that every last visitor should be able to fully enjoy and equally access our upscale amenities and our upcountry charm. And that’s why we’ve implemented some important ADA-compliant accommodations.
ADA Room Features: